Our Policies
Please call us if you have any questions about our policies below.
Setup & Takedown
All of our big item’s pricing includes us setting up and taking down.
No Customer Pickup
Sorry, but most of our products require setup. Because of this we have structured ourselves to be a delivery only service and require a minimum order of $500.
Delivery Charges
Free delivery for locations within 5 miles that meet our minimum order of $500. Extra charges may be applied for unusual delivery times, stairs or hard to reach areas.
Non-Refundable Non-Transferable Retainer
In order to hold the products for your dates, we will need a 25% non refundable retainer paid at the time of booking. The remainder will be due 10 days before the event.
Cancellation Policy
As the retainer is non-refundable, refunds are at the discretion of Vicars Built Rentals.
Rental Agreement
A rental agreement will be sent along with the quote. This must be filled out and signed along with full payment of the retainer before we can hold the products for your date.